WHAT BROWSER AND SYSTEM SETTING DO I NEED TO USE 2mactchU.com? Our site works best with a internet Explorer, Netscape or AOL Version 4 and above browser with cookies and Java Script both enabled. It is still possible to use the site if you have not enabled Java Script or cookies.

HOW DO I BOOKMARK 2matchU.com? You bookmark a webpage by pressing “favorites” then add to favorites” (Internet explorer) or “Bookmarks” then “Add bookmarks” (in Netscape Navigator) located at the top of your web browser. This will take you to the 2matchU.com homepage when you click on book marks or favorites.

WHERE IS THE LOGON BOX? The logon box is located on the right hand side, of the homepage.

WHY CAN’T I LOGON – IT SAYS “You entered the wrong password…? First ensure you have the correct username and password. If you have the correct details, then try another time and press refresh or reload at the top of your browser if you receive an error message. If you still can’t logon, click forget my password» and check your private mail box to control that you have the right information.

WHY CAN’T LOGON – IT SAYS “Your session has timed out…” OR “You need to logon as a member…” You are receiving this error because the page has not loaded correctly, you have disabled cookies, your browser settings are incorrect or you are accessing the page through a proxy server.

If you are trying to access the home page through an embedded link at Hotmail, do not click on the link to logon. Instead do any of the following:

• Open a new web page and type http://www.2matchU.com and then logon
• Click here to remove the Hotmail frame at the top of the browser window and then logon

If you still have problems, you need to change your PC settings as follows:

Step1 – Refresh the web page – Logon and then when you receive the error message try pressing the ‘refresh’ button (Internet Explorer) or ‘reload’ button (Netscape Navigator0 at the top of your browser.

Step2 – Clear your cache: Go to the menu at the top of Internet Explorer then:

• Click ‘Tools’ then click Internet options, then under the heading of “Temporary Internet Files”, click on delete files (It could take several minutes to do this).
• Next, under the heading of “History” click on ‘Clear History’.

By doing this you will clear the cache in your browser completely, which should solve the problem. To see if it worked, try to logon again. Even if this fixes the problem, we recommend that you follow steps 3 through 7 below to avoid any repetition of this problem.

Step 3 – Check browser version: Ensure that you are using a version 4 of above browser. To check your browser version, click on ‘Help’ then ‘About Internet Explorer’. If you have an old browser version then you will need to download a newer version from http://www.microsoft.com/downloads/search.asp

Step 4 – Check cookies are enabled: Select the instructions for the correct browser as per below.

Version 4 & 5 Internet Explorer / AOL 4 & 5 – To check if cookies are enabled with Internet Explorer (Microsoft) go to ‘Tools’ then ‘Internet Options’ then ‘Internet Options’ then ‘Security’ then ‘custom level’ then under the heading of cookies enable the headings that say “allow cookies that are stored on your computer” and “allow” per session cookies”.

Internet Explorer Version 6 / AOL 4 & 5 – To check if cookies are enabled with Internet Explorer 6 (Microsoft) go to ‘Tools’ then ‘Internet Options’ then ‘Privacy’. Then do any one of the following:

• Slide the privacy setting to medium.
• Click on ‘Advance’. Next, click on “override automatic cookie handling”, then click to accept “First party Cookies”. Next, check that you have selected ‘always allow session cookies’.
• Under the heading of “websites” click edit, then type the address http://www.2matchu.com then click allow then click ok.

Step 5 – Set your browser settings: Ensure that your browser is set to automatically refresh content To do this with Internet Explorer (Microsoft) go to ‘Tools’ then ‘General’ then ‘Internet Options’ then ‘Settings’ then make sure you set ‘Check for newer versions of stored pages’ to “Automatically” and press ‘OK’. To do this with Netscape Navigator go to ‘Edit’ then ‘Preferences’ then ‘Ad’anced' then ‘Cache’ then make sure that you set ‘Document on cache is compared to document on network’ to either “Once per session” or Every time”.

Step 6 – Disable proxy server: Make sure you are not using a proxy server. To do this with Internet Explorer (Microsoft) go to ‘Tools’ then ‘Internet Options’ then ‘connections’ then ‘Settings’ then make sure the ‘use a proxy server’ box is unchecked.

Step 7: Re-start your PC and logon.

I TRIED EVERYTHING AND STILL CAN’T LOGON? If the above suggestions do not fix the problem then try using Internet Explorer instead of Netscape, if it still does not fix the problem, then test your password and logon on a different PC in order to isolate the problem as being PC specific or browser specific.

If your have tried all of the above steps and have found that the problems is PC specific, then you can also try the following:

• Delete your cookies: (WARNING: many sites use cookies to remember your preferences etc, so we only recommend deleting cookies if you have isolated the problem as being PC specific and are on a shared computer or won’t miss your cookies.) To delete your cookies with internet Explorer go to ‘Tools’ then ‘Internet Options’ then under the heading of “Temporary Internet Files” select ‘delete cookies’.

If all of the above suggestions do not fix the problem, please contact info@2matchU.com and tell us if you are on a PC or Mac and what version browser you are using and we will help.

WHY CANT I OPEN MY MAILBOX? If you have logged on to "My Home" and clicked "new messages" and still cant open your Inbox, please try pressing the 'refresh' button (Internet Explorer) or 'reload' button (Netscape Navigator) at the top of your browser. If you still have problems, then you need to change your PC settings.

WHY CAN'T I SEE MY MAILBOX? If you have logged on and still can't open your Inbox, please try pressing the 'refresh' button (Internet Explorer) or 'reload' button (Netscape Navigator) at the top of your browser. If you still have problems, then you need to change your PC settings.

HOW DO I REPLY TO MAIL? To reply to a message in your inbox, click on the message subject to read it, then click "Reply".

HOW DO I SEND MAIL? To send mail you need to logon first, then you can send e-mail by doing any of the following:

• Go to your 2matchU.com inbox, click on the subject line to read the message, then click reply.

• Find the profile of the person you want to contact then go down to the buttom of the page (profile) there you find the mailbox for this member. You write something and click on the "Send Message".

• Select "Send Mail " from the member options, then enter the username of the person that you are interested in.

WHY CANT I SEE MY MESSAGES IN MY SENT MAIL? In order to save a copy of your sent mail you need to click in the box which says "send and save copy" located next to the "send message" button. If you don't click in this box, your mail is sent but a copy is not saved.

HOW DO I DELETE RECEIVED MESSAGES? To delete mail you need to logon first, then you can delete e-mail by doing any of the following:

• Go to your 2matchU.com inbox, click on the subject line to read the message, then click "delete" on top of the page.

• Open your 2matchU.com inbox and then place a tick (check) in the checkbox next to the messages that you want to delete and then press delete.

HOW DO I DELETE SENT MESSAGES? To delete mail you need to logon first, then you can delete e-mail by doing any of the following:

• Go to your 2matchU.com sent mail box, click on the subject line to read the message, then click delete.

• Open your 2matchU.com sent mail box and then place a tick (check) in the checkbox next to the messages that you want to delete and then press delete.

WHY AM I STILL SEEING MY DELETED MAIL? This is occurring because you are still seeing an old web page This is occurring because either your PC or ISP is caching old web pages. To fix this please do the following:

Step 1 - Refresh the web page: Logon and then when you receive the error message try pressing the 'refresh' button (Internet Explorer) or 'reload' button (Netscape Navigator) at the top of your browser.

Step 2 – Clear your cache: Go to the menu at the top of Internet Explorer then:

• Click ‘Tools’ then ‘click Internet options, then under the heading of “Temporary Internet Files”, click on delete files (It could take several minutes to do this).

• Next, under the heading of “History” click on ‘Clear History’.

By doing this you will clear the cache in your browser completely, which should solve the problem. To see if it worked, try to logon again. Even if this fixes the problem, we recommend that you follow steps 3 through 7 below to avoid any repetition of this problem.

Step 3 – Set your browser settings: Ensure that your browser is set to automatically refresh content. To do this with Internet Explorer (Microsoft) go to ‘Tools’ then ‘General’ then ‘Internet Options’ then ‘Settings’ then make sure you set ‘Check for newer versions of stored pages’ to “Automatically” and” and press ‘OK’. To do this with Netscape Navigator go to ‘Edit’ then ‘Preferences’ then ‘Advanced’ then ‘Cache then make sure that you set ‘Document on cache is compared to document on network’ to either “Once per session” or “Every time”.

Step 4 - Disable proxy server: Make sure you are not using a proxy server. To do this with Internet Explorer (Microsoft) go to 'Tools' then 'Internet Options' then 'connections' then 'Settings' then make sure the 'use a proxy server' box is unchecked.

Step 5: Re-start your PC and logon.

HOW DO I FIND DETAILS OF SOMEONE WHO HAS SENT ME MAIL? First login to the site with your Username and password. Then do any of the following:

• From your mailbox, click on the username or photo of the person at the galleries who sent you mail to bring up their profile.

• Click on - 'View a profile by Member No' from the member options.

HOW DO I BLOCK MAIL FROM SOMONE? When you read an offensive or objectionable message from someone click on "Block Sender".

HOW DO I REMOVE SOMEONE FROM MY BLOCK LIST? To unblock someone logon and then select "My Blocklist" which is located under "My Lists". Then click on the link which says "Unblock" next to the persons name.

I JOINED A FEW WEEKS AGO, BUT I HAVEN'T RECEIVED ANY MAIL? Some members accidentally enter an incorrect email address when they join. If you haven't received any mail you can test if you have entered the wrong e-mail address by sending a message to yourself. To do this go to your profile and send a message to yourself using your password. If you don't receive the message contact us and we can validate your e-mail address. Also, many email companies place a limit on the amount of messages that you can store in your email account (with Hotmail this is 2Mb and with Yahoo its 6Mb). If you have exceeded your storage limit then you will not receive any new messages from anybody who mails you. To rectify this you need to delete old messages from your Hotmail or Yahoo account.

I DIDN'T RECEIVE A WELCOME MESSAGE WHEN I JOINED? This is probably because you entered the wrong email address when you joined. Contact us and we can validate your e-mail address.

WHY DO I KEEP GETTING AN ADVICE THAT MY EMAIL ADDRESS IS INVALID? There are 3 main reasons why this may occur.

• You entered an incorrect email address. To fix this check that your registered email address is correct by going to "my home" and click on "update account" in the "your stuff " area. When you're there click "change my email" and re-enter your email address (you maybe have submit wrong address)

• You have a junk mail filter and it is rejecting mail sent from our website. For example if you use Hotmail or Yahoo or many other email providers when you set your filter to high it will reject mail unless it id from a "safe address". To fix this please access your email and then add the following email addresses to your safe list info@2matchU.com . Alternately you can change your junk mail settings to low.

• Your email service provider had a problem with their mail server and could not deliver your mail. To fix this use a more reliable email provider such as Hotmail or Yahoo.